PoultryOne ("we," "us," "our") operates poultryone.in and related products, including the PoultryOne suite of business management applications for the poultry industry (including Chicken BI / PoultryOne Retail, Broiler Management, Layer Management, Breeder Management, Hatchery Management, Feed Mill Management, and Chicken Suppliers modules). This Privacy Policy explains how we collect, use, and protect your information when you use our website and applications (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account Information: Name, email address, phone number, and password (stored in encrypted/hashed form — we never store or have access to your plain-text password).
Business Information: Business/branch names and locations, daily operational data (revenue, expenses, stock, purchases) that you or your staff enter, and subscription plan selection.
Automatically Collected Information: Login session information and authentication tokens, basic device and app version information for troubleshooting. We do not currently use third-party analytics or advertising tracking tools.
Payment Information: Billing and subscription payments are currently handled manually and are not processed through the app or an integrated payment gateway. We do not collect or store credit card information through our Services.
2. How We Use Your Information
We use your information to provide, operate, and maintain our Services; create and manage your account; enable core features such as daily ledger entry, branch management, reporting, and data export; communicate with you about your account or support requests; and improve our Services. We do not sell your personal information to third parties.
3. Data Storage and Security
Your data is stored on secure, industry-standard cloud infrastructure. We use encrypted password storage and secure authentication with short-lived access tokens and httpOnly refresh cookies. While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure.
4. Data Sharing
We do not share your personal or business information with third parties, except when required by law, with service providers who help us operate our Services (bound by confidentiality obligations), or with your consent.
5. Data Retention
We retain your account and business data for as long as your account is active or as needed to provide the Services. You may request deletion of your account and data at any time by contacting us.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
7. Children's Privacy
Our Services are intended for business use by adults and are not directed at children under 18. We do not knowingly collect personal information from children.
8. Contact Us
Email: hello@poultryone.com
Phone: +91 98765 43210
Location: Hyderabad, India
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance.